Returns & Refunds
We want you and your pet to love your FurGlide. If something is wrong, we fix it — and we make it easy.
30-day guarantee
If your FurGlide arrives damaged, arrives wrong, or simply isn't what you expected, email jacksonbreit08@outlook.com within 30 days of delivery with your order number and a photo. We'll refund you or send a replacement.
In most cases you won't need to ship anything back. If a return is needed, we'll tell you where to send it before you post anything — please don't return an item without contacting us first.
Changed your mind
Get in touch within 30 days of delivery and we'll sort it out. The brush should be in resaleable condition where we ask for it back.
How refunds work
Once your refund is approved it goes back to your original payment method within 5–10 business days. How quickly it appears after that is up to your bank.
Damaged, wrong or missing items
Email us with your order number and a photo and we'll make it right at no cost to you. Orders with more than one brush can arrive in separate parcels — if part of your order hasn't shown up within the delivery window, tell us and we'll chase it.
Cancellations
Orders go to our supplier quickly, so we usually can't cancel or change an order after checkout. Email us right away and we'll try.
Contact
FurGlide.shop — Ontario, Canada
jacksonbreit08@outlook.com · 807 620 4335
Real Canadian support, replies within one business day.
This page mirrors our Refund Policy. Where the two ever differ, the Refund Policy is the one that governs your order. Nothing here removes your rights under Canadian consumer protection law.